Refund & Returns Policy

Last updated: 21 July 2026

1. Your Right of Withdrawal (14-Day Cooling-Off Period)

As a consumer purchasing from Sable Nutrition Ltd via this website (a distance contract), you have the right to withdraw from your purchase within 14 calendar days of the day on which you, or a third party nominated by you (other than the carrier), take physical possession of the goods.

This right is granted under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and reflects the provisions of EU Directive 2011/83/EU on consumer rights, applicable to all EU member states.

You do not need to provide a reason for withdrawing. To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. by email) before the 14-day period expires.

2. How to Request a Return

To initiate a return, please contact our customer support team:

• Email: support@reviveflexible.world
• Subject line: "Return Request - [your order reference]"
• Include: your full name, order reference number, the product(s) you wish to return, and the reason (optional).

We will acknowledge your request within 2 business days and provide return instructions, including the return address.

3. Condition of Returned Goods

To be eligible for a full refund under the 14-day right of withdrawal, returned items must be:

• Unopened - in their original sealed packaging, with all sachets intact;
• Undamaged - not physically damaged beyond normal inspection;
• Returned within the 14-day withdrawal period.

We reserve the right to make a deduction from the refund for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

4. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Goods that have been opened or unsealed after delivery, where return is not suitable for health or hygiene reasons;
• Goods that have been used or consumed.

These exceptions are consistent with Article 16(e) of EU Directive 2011/83/EU and Regulation 28(3) of the Consumer Contracts Regulations 2013.

5. Return Shipping Costs

You are responsible for the direct cost of returning goods, unless the goods were delivered in error or are defective. We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit during return.

6. Refund Processing

Once we have received and inspected the returned goods, we will process your refund within 14 calendar days using the same payment method used for the original transaction (or as otherwise agreed). We will not impose any fees for the refund itself.

The refund will include the original purchase price. Original delivery charges (if any) will be refunded up to the cost of the least expensive standard delivery method we offer.

7. Faulty or Incorrectly Supplied Goods

If you receive goods that are faulty, damaged in transit, or not what you ordered, please contact us within 30 days of receipt at support@reviveflexible.world. We will arrange collection of the faulty goods at no cost to you and offer a full refund, replacement or exchange as appropriate. This does not affect your statutory rights under the Consumer Rights Act 2015.

8. Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 (goods must be of satisfactory quality, fit for purpose and as described), the Consumer Contracts Regulations 2013 and any other applicable legislation.

9. Contact

For all return and refund enquiries:
Email: support@reviveflexible.world
Sable Nutrition Ltd · 12 Blackfriars Road, London SE1 8EZ, United Kingdom

We aim to resolve all queries fairly and promptly. If you are not satisfied with our response, you may refer your complaint to an alternative dispute resolution (ADR) scheme or to the relevant consumer authority in your country.